Bharat Natural Jute LLP ("Bharat Natural Jute", "we", "our", or "us") understands that customers may occasionally need to cancel an order.
This Cancellation Policy explains the conditions and process for cancelling orders placed through our website.
By placing an order through our website, you acknowledge and agree to this Cancellation Policy, subject to your rights under applicable law.
1. Cancellation of Standard Orders
Customers may request cancellation of a standard product order before the order has entered production, packing, or dispatch.
Cancellation requests should be submitted as soon as possible after placing the order.
To request cancellation, contact us at:
Email: anunandi@bharatnaturaljute.com
Please include:
- Order details
- Customer name
- Email address used for the order
- Products ordered
- Reason for cancellation, where applicable
2. Cancellation Before Processing
If a cancellation request is received before the order has been processed or dispatched, we will make reasonable efforts to cancel the order.
If payment has already been received and the cancellation is approved, any applicable refund will be processed according to our Return and Refund Policy.
3. Cancellation After Processing
Once an order has been processed, packed, dispatched, or handed over to a courier or logistics provider, cancellation may no longer be possible.
If cancellation is not possible after dispatch, the customer may need to follow the applicable Return and Refund Policy, subject to the nature of the product and applicable law.
4. Customized Products
Customized and made-to-order products require special production based on customer specifications.
Customization may include:
- Size
- Shape
- Color
- Printing
- Logo
- Branding
- Design
- Packaging
- Material specifications
- Other special requirements
A customized or made-to-order order may generally be cancelled only before production begins.
Once production or customization has started, cancellation may not be permitted because the product is being manufactured specifically according to the customer's requirements.
However, nothing in this section is intended to restrict any cancellation, refund, replacement, or other rights available to customers under applicable law.
5. Bulk and Wholesale Orders
Bulk, wholesale, corporate, and commercial orders may have separate cancellation terms.
The cancellation conditions may depend on:
- Order quantity
- Production status
- Customization
- Raw material procurement
- Packaging
- Advance payment
- Production costs already incurred
- Shipping arrangements
- Written commercial agreement
For bulk orders, cancellation terms may be specifically agreed upon in the quotation, proforma invoice, purchase order, sales confirmation, or other written communication.
Once production or procurement has commenced, cancellation may be subject to applicable costs or commercial terms agreed between the parties.
6. International Orders
All international orders require advance payment, unless different written payment terms have been expressly agreed by Bharat Natural Jute LLP.
For international orders, cancellation requests should be submitted before production or processing begins.
Once production, customization, packing, or dispatch has started, cancellation may not be possible.
If an international order is cancelled after certain costs have already been incurred, applicable deductions may be made from any eligible refund, subject to applicable law and the agreed transaction terms.
International shipping, customs, freight, banking, payment gateway, or other charges that have already been incurred may not be recoverable.
7. Cancellation Due to Product Unavailability
If we are unable to fulfill an order because the product is unavailable, discontinued, or cannot reasonably be supplied, we may cancel the affected order.
Where payment has already been received, an applicable refund will be processed according to the circumstances and applicable law.
8. Cancellation by Bharat Natural Jute
We reserve the right to cancel an order where reasonably necessary, including circumstances involving:
- Product unavailability
- Incorrect product information
- Incorrect pricing
- Payment failure
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Violation of our Terms and Conditions
- Circumstances beyond our reasonable control
If we cancel an order after receiving payment, any applicable refund will be processed according to the applicable circumstances and law.
9. Cancellation Due to Incorrect Customer Information
Customers are responsible for providing accurate information when placing an order.
If an order cannot be processed because of incorrect or incomplete information provided by the customer, we may contact the customer to obtain the correct information.
If the order cannot reasonably be fulfilled because the required information is not provided, the order may be cancelled.
10. Cancellation After Dispatch
Once an order has been dispatched, cancellation may generally not be possible.
Customers should not refuse delivery solely for the purpose of cancelling an order without first contacting us.
If a shipment is refused or returned by the customer, applicable shipping, return, handling, or other charges may apply, subject to applicable law.
11. Refund for Cancelled Orders
Where a cancellation is approved and a refund is applicable, the refund will be processed according to our Return and Refund Policy.
The refund may be processed through the original payment method or another appropriate method.
The actual time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.
12. Non-refundable or Deductible Costs
Depending on the circumstances of the cancellation, certain costs that have already been incurred may not be recoverable.
These may include, where applicable:
- Customization costs
- Printing or branding costs
- Production costs
- Packaging costs
- Shipping charges
- Return shipping charges
- International freight charges
- Customs-related charges
- Payment processing charges
- Other costs specifically agreed for the order
Any deduction will be subject to applicable law and the terms agreed for the relevant order.
13. Duplicate or Accidental Orders
If you accidentally place a duplicate order, please contact us immediately at:
Email: anunandi@bharatnaturaljute.com
We will make reasonable efforts to identify and cancel duplicate orders before processing or dispatch.
Once an order has been processed or dispatched, cancellation may not be possible.
14. Payment Failure
If payment is unsuccessful, incomplete, reversed, or not confirmed, the order may remain pending or may be cancelled.
If money has been deducted from your account but the order was not successfully confirmed, please contact us with the relevant order and payment information so that the transaction can be reviewed.
15. Fraudulent or Suspicious Orders
We may cancel or place an order on hold where we reasonably believe that the transaction involves:
- Fraud
- Unauthorized payment
- False information
- Suspicious activity
- Misuse of promotional offers
- Other unlawful or unauthorized activity
Where appropriate and legally permitted, relevant information may be shared with payment providers, logistics providers, or authorities.
16. Cancellation Requests and Processing Time
Cancellation requests should be submitted as early as possible.
A cancellation request does not automatically mean that the order has been cancelled.
The order will be considered cancelled only after we confirm the cancellation through an appropriate communication.
Customers should retain the cancellation confirmation for their records.
17. Force Majeure
We may cancel or modify an order where circumstances beyond our reasonable control prevent us from fulfilling the order.
Such circumstances may include:
- Natural disasters
- Floods
- Fire
- Severe weather
- War
- Government restrictions
- Strikes
- Transportation disruptions
- Supply chain disruptions
- Epidemics or pandemics
- Technical failures
- Other unforeseen circumstances
Where payment has already been received, we will determine the appropriate resolution in accordance with applicable law and the circumstances of the order.
18. Legal Rights
Nothing in this Cancellation Policy is intended to limit or exclude any rights or remedies available to customers under applicable laws and regulations.
Where applicable law provides a customer with cancellation, refund, replacement, or other rights that cannot legally be excluded, those rights will continue to apply.
19. Policy Updates
We may update this Cancellation Policy from time to time to reflect changes in our business, products, payment methods, order processing, shipping arrangements, or applicable laws.
The updated version will be published on our website with a revised effective date.
20. Contact Us
For cancellation requests or questions regarding this policy, please contact us using the details below.
Bharat Natural Jute LLP
Registered Address: Jhuggi in Nehru Camp, Bijwasan, South West Delhi, Delhi 110061, India
Email: anunandi@bharatnaturaljute.com
21. Acceptance
By placing an order through our website, you acknowledge that you have read and understood this Cancellation Policy and agree to the applicable terms, subject to your rights under applicable law.