Bharat Natural Jute LLP ("Bharat Natural Jute", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of visitors, customers, buyers, and users of our website.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, communicate with us, or purchase our products online.
By using our website or placing an order through our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Bharat Natural Jute
Bharat Natural Jute LLP is engaged in the business of supplying and selling jute products and jute accessories.
Our products may include jute bags, shopping bags, wine bags, jute mats, jute carpets, customized jute products, and other jute accessories.
We serve individual customers, retailers, wholesalers, distributors, businesses, importers, bulk buyers, and other customers.
Our website may allow customers to browse products, submit enquiries, place orders, make online payments, and communicate with us regarding products and services.
2. Information We May Collect
When you use our website or purchase our products, we may collect information that is necessary to process your enquiry, order, payment, delivery, or communication.
This information may include:
Personal Information
- Full name
- Email address
- Billing address
- Shipping or delivery address
- Contact information provided while placing an order
- Company or business name, where applicable
- Information provided through enquiry or contact forms
Order Information
We may collect information relating to your purchases, including:
- Products ordered
- Product quantities
- Order details
- Delivery details
- Billing information
- Customer requests
- Customized product requirements
Payment Information
When you make a payment through our website, payment information may be processed by the applicable third party payment service provider.
We generally do not directly store complete payment card information such as full debit card or credit card numbers, CVV numbers, or banking passwords.
Payment information may be handled directly by the payment gateway or financial service provider according to its own privacy and security practices.
3. How We Collect Information
We may collect information when you:
- Visit or browse our website
- Create or submit an enquiry
- Contact us through the website
- Place an order
- Request a quotation
- Purchase products
- Request customized products
- Subscribe to communications, where available
- Communicate with us regarding an order
- Submit feedback, reviews, or other information
- Interact with website forms or other website features
Some technical information may also be collected automatically when you visit our website.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Approximate usage information
- Date and time of website access
- Referring website or source
- General website interaction information
This information may be used to understand website usage, improve website performance, maintain security, and provide a better user experience.
5. How We Use Your Information
We may use collected information for legitimate business purposes, including:
- Processing and fulfilling orders
- Confirming purchases
- Arranging delivery
- Providing quotations
- Responding to enquiries
- Communicating about orders
- Providing customer support
- Processing refunds or cancellations
- Managing customized product requests
- Improving our products and services
- Improving website functionality
- Maintaining website security
- Preventing fraud and unauthorized activity
- Maintaining business and transaction records
- Complying with applicable laws and regulations
- Sending service-related communications
- Sending promotional communications where permitted and where applicable
6. Customized and Bulk Orders
If you request customized, wholesale, or bulk products, we may collect additional information required to prepare your quotation or fulfill your requirements.
This may include:
- Product specifications
- Size requirements
- Quantity requirements
- Design requirements
- Branding or printing requirements
- Packaging requirements
- Delivery requirements
- Business or company information voluntarily provided by you
Such information will be used for the purpose for which it was provided and for related business activities.
7. Online Payments
Our website may provide online payment facilities through third party payment service providers.
When you make an online payment, your payment information may be collected and processed directly by the relevant payment gateway or financial institution.
We do not request or intentionally store your banking password, ATM PIN, UPI PIN, CVV, or other confidential banking credentials.
Customers should only provide payment information through the secure payment interface provided by the applicable payment service provider.
8. Sharing of Information
We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment service providers
- Delivery and logistics partners
- Website hosting or technical service providers
- Website analytics providers
- IT and security service providers
- Professional service providers
- Government authorities or regulatory bodies where legally required
We do not intend to sell or rent your personal information to third parties for their independent commercial use.
Information shared with service providers will generally be limited to what is reasonably necessary for the relevant service or business purpose.
9. Cookies
Our website may use cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website.
Cookies may help us:
- Operate the website
- Remember preferences
- Understand website usage
- Improve website performance
- Provide a better browsing experience
- Maintain website security
- Analyze website traffic
You may be able to control or disable cookies through your browser settings.
However, disabling certain cookies may affect some website functions.
10. Website Analytics
We may use analytics tools to understand how visitors use our website.
Analytics information may help us understand:
- Which pages receive visits
- How visitors navigate the website
- General website traffic
- Website performance
- User interaction with website features
Analytics information is generally used to improve our website, products, services, and customer experience.
11. Marketing Communications
Where permitted by applicable law, we may use your contact information to communicate information about our products, offers, services, new products, or business updates.
You may request to stop receiving promotional communications from us by contacting us using the email address provided in this Privacy Policy.
Service-related communications, such as order confirmations, payment information, delivery updates, cancellation information, or important account-related messages, may still be sent where necessary.
12. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect information, we cannot guarantee absolute security of information transmitted or stored electronically.
13. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Completing transactions
- Customer service
- Accounting and business records
- Resolving disputes
- Preventing fraud
- Meeting legal or regulatory requirements
- Enforcing agreements
- Protecting our legal rights
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
14. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information.
These may include the ability to:
- Request information about personal data held by us
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Request information regarding the use of your personal information
- Raise a privacy-related complaint or concern
Requests may be submitted using our contact email.
We may need to verify the identity or details of the person making a request before processing certain requests.
15. Children's Privacy
Our website is intended for general customers and businesses.
We do not knowingly intend to collect personal information from children without appropriate consent where such consent is legally required.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
16. Third Party Websites and Services
Our website may contain links to third party websites, payment services, social media platforms, logistics services, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third party websites.
We recommend that you review the privacy policy of any third party website or service before providing personal information.
17. International Customers
Customers may access our website or purchase products from locations outside India.
Where personal information is transferred, processed, or accessed across countries, such processing may be subject to applicable laws and the policies of relevant service providers.
By using our website and providing information, you acknowledge that information may be processed as reasonably necessary to provide the requested products or services.
18. Fraud and Security
We may use information to identify, investigate, prevent, or take action against:
- Fraudulent transactions
- Unauthorized activities
- Misuse of our website
- Security threats
- Abuse of services
- Violations of our terms and policies
Where required or permitted by law, information may be shared with relevant authorities or service providers for these purposes.
19. Legal and Regulatory Disclosures
We may disclose personal information when we reasonably believe that disclosure is necessary to:
- Comply with applicable laws
- Respond to lawful requests from authorities
- Protect our rights or property
- Protect the safety of customers or other individuals
- Investigate fraud or security concerns
- Enforce our terms and policies
- Comply with legal proceedings or regulatory requirements
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, the updated Privacy Policy may be published on this page with a revised effective date.
We encourage visitors and customers to review this page periodically.
21. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.
Bharat Natural Jute LLP
Registered Address: Jhuggi in Nehru Camp, Bijwasan, South West Delhi, Delhi 110061, India
Email: anunandi@bharatnaturaljute.com
22. Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Any matter relating to this Privacy Policy shall be subject to the applicable laws and jurisdiction of India.
23. Acknowledgement
By using our website, submitting an enquiry, or placing an order through our website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described above, subject to applicable law.
Bharat Natural Jute LLP
Registered Address: Jhuggi in Nehru Camp, Bijwasan, South West Delhi, Delhi 110061, India Email: anunandi@bharatnaturaljute.com